
FAQs
- 01.
At The One, we offer an exclusive selection of luxury vehicles, including brands like Ferrari, Lamborghini, Maybach, Mercedes-Benz, and more. Our vehicles vary in style and capacity, ranging from high-end sports cars to luxury SUVs and elite minivans.
- 02.
You can make your reservation quickly and securely through our website. Just choose the vehicle you wish to rent, select the dates, and complete the booking form. You can also call us or email us for personalized assistance.
- 03.
To rent a vehicle with The One, you must meet the following requirements:
- Be at least 25 years old.
- If you are a resident of the European Union, your European ID or passport along with your national driver’s license will be accepted.
- Have a valid and up-to-date driver’s license. For customers outside the European Union, an international driver’s license in addition to the original driver’s license is required.
- Present a credit card with sufficient limit for the security deposit.
- In some cases, a minimum of 2 years of driving experience is required.
- 04.
Yes, we offer both short-term and long-term rental options. You can rent your vehicle for one day, a weekend, a week, or even longer, depending on your needs.
- 05.
The base rental price includes standard liability insurance, which covers third-party damages. If you have any questions about the details of the coverage, feel free to ask us before making your reservation.
- 06.
Yes, we offer rentals for out-of-town trips or long journeys. However, it is important to notify us in advance, as additional charges may apply depending on the distance and rental duration.
- 07.
Yes, you can cancel or modify your reservation up to 48 hours before the pick-up date at no charge. If you cancel after this period, a cancellation fee may apply. We recommend reviewing our cancellation policy for more details.
- 08.
In case of an accident or damage to the vehicle, you must inform us immediately. Drivers must complete an accident report and provide the necessary details. The insurance covers damages under certain conditions, but a deductible may apply depending on the type of coverage purchased.
- 09.
Yes, we offer vehicle delivery and pick-up services at various locations, such as airports, hotels, or personal addresses. This service may incur an additional cost depending on the location.
- 10.
Late return of the vehicle may result in additional charges, which are calculated based on the duration of the delay. We recommend returning the vehicle at the agreed-upon time to avoid any inconvenience.
- 11.
Yes, we have luxury vehicles available for weddings, celebrations, corporate events, and more. If you wish to rent a vehicle for a special event, contact us in advance to ensure the vehicle is available on the dates you need.